To All Our Clients.
Our aim at Sprinz and Nash is to offer our best customer service and clinical care possible. We are however, like most other Veterinary practices, working with the limitations and challenges of the current conditions that are affecting the Veterinary Profession in the UK.
Our preferred chosen service for many years now, has been for our own Vets to provide 24 hour on-call care from our Thame Hospital. The nationwide shortage of Vets together with Covid restrictions have affected our Staffing levels and therefore our ability to provide this service for the last eighteen months or more. As you are probably aware, we have opted to use the services of an out of hours provider, Vets Now at High Wycombe. Vets Now are now also severely challenged for available Staff and are sadly closing for the month of August.
I am very pleased to announce that we have negotiated a professional alliance with our respected Veterinary colleagues at Hampdens in Aylesbury, who will be providing for us the same emergency out of hours service. This is overnight from 6.30pm to 8.30 am Monday to Friday and after 12.00 midday on Saturday to Monday 8.30am. If you call our Thame Hospital during these times you will be directed to the Hampdens’ out of hours service.
We will still be taking care of and treating your pet if they need to be hospitalised overnight with us at Thame. Where, however, this is not possible due to our Staffing numbers, we will prioritise your Pet’s clinical needs and they will receive the same excellent care and treatment overnight at Hampdens. If your pet has been admitted to Hampdens, they will have a planned return to Sprinz and Nash the following morning, unless it is in their clinical interests not to be moved. We will be liaising with Hampdens Vets and with you, directly, to design their best care programme.
At Thame Hospital we are booking consultations, admits for investigations and medical and surgical procedures as normal during Monday to Friday 8.30-6.30.
Our branch practices at Chinnor and Princes Risborough will open as usual, where Staffing allows, so please check if your local branch is closed, using our Facebook or website pages or telephone us before planning your visit.
CHANGES TO SATURDAY CONSULTATIONS
Princes Risborough and Chinnor Clinics are not currently open on a Saturday morning.
Thame Hospital will be Staffed from 8.30- 12.00 for EMERGENCIES ONLY.
Please remember to order and arrange collection of your pet’s medications well in advance as Saturday collections will be severely restricted/unavailable until further notice.
We appreciate that these changes are limiting the extent of our service and wish to reassure you that high levels of clinical care remain our top priority. We thank you for your patience and understanding whilst we take the necessary steps to respond to the current difficulties. It remains our intention to extend our service as soon as Staffing allows.